Experience Analyst

Company: Navy Federal Credit Union
Location: Pensacola
Posted on: October 23, 2024

Job Description:

Overview To take an advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our members' needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.Responsibilities

• Assist Sr. Experience Analyst or Product Owners in gathering, analyzing, developing and creating user stories that capture the members' needs
• Analyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for members
• Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products
• Analyze and identify insights from the financial landscape including emerging trends in member needs to identify challenges and opportunities
• Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision
• Proactively identifies opportunities and potential improvements based on research & data insights
• Engages in product team decision making, being able to push back and propose initiatives based in data
• Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
• Package strategic and analytical insights into clear, concise and "executive-ready" presentations
• Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
• Know the key metrics to be measured and how to measure it
• Produce data-driven analysis to substantiate hypotheses
• Assist management with integrating user research and market analysis to into member strategy
• Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization
• As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
• Perform other related duties as required Qualifications
  • Business acumen with ability to leverage expertise with credibility and impact
  • Effective skill delivering effective presentations to groups of various sizes
  • Experience analyzing user experience and cost, to size impact and opportunities
  • Strong multi-tasking and the ability to meet deadlines
  • Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
  • Exposure to working in an agile environment
  • Strong communication and collaborative skills
  • Ability to develop and maintain strong relationships across the organization
  • Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
  • Working knowledge of analytics, user experience design and business impact
  • Advanced skills collecting, analyzing and interpreting customer data from various sources, including surveys, feedback and transactional data to identify trends and insights to inform member strategyDesired Qualifications
    • Bachelor's degree in Business or related field
    • Background in strategy, analytics, analysis or consulting
    • Knowledge of credit union operations/processes and proceduresHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180 - 5510 Heritage Oaks Drive Pensacola, FL 32526 - 141 Security Drive Winchester, VA 22602About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024* Computerworld Best Places to Work in IT* Forbes 2024 America's Best Large Employers* Forbes 2023 The Best Employers for New Grads* Fortune Best Workplaces for Millennials 2023* Fortune Best Workplaces for Women 2023* Fortune 100 Best Companies to Work For 2024* Military Times 2023 Best for Vets Employers* Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring* Yello and WayUp Top 100 Internship ProgramsFrom Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Keywords: Navy Federal Credit Union, Mobile , Experience Analyst, Professions , Pensacola, Alabama