Technical Support Analyst
Company: VirtualVocations
Location: Mobile
Posted on: February 16, 2025
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Job Description:
A company is looking for a Technical Support Analyst who will
serve as a mid-level subject matter expert on Personal Support
Center support environments.
Key Responsibilities
Monitor assigned queues and provide real-time coaching to Customer
Service Associates on escalated issues
Engage with Technical Service Solutions Specialists and leadership
to resolve commonly escalated cases
Participate in knowledge base development and create training
materials for Customer Service Associates and Technical Support
Analysts
Required Qualifications
Associate's degree or equivalent experience
At least 3 years of customer service and technical background
within a call center environment
Demonstrated understanding of customer service principles and
expert knowledge of a customer environment
Availability to work a flexible schedule including nights,
weekends, and holidays
Intermediate knowledge of the higher education industry
Keywords: VirtualVocations, Mobile , Technical Support Analyst, Professions , Mobile, Alabama
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